Warranty period : for the goods stated in the contract is 12 months from the date of delivery.

Warranty conditions : The warranty will not be valid in one of the following cases:

* Customers install and use goods incorrectly according to the function of the device according to the manufacturer's regulations;

* The supply voltage is unstable and is higher or lower than the allowable limit for use of the goods (details in the attached technical catalog);

* Customers do not fully comply with the instructions on how to operate the goods, do not perform or do not properly perform periodic maintenance according to the manufacturer's regulations;

* Goods are damaged due to external factors (due to negligence of the user, third parties, including vandalism or weather such as lightning, rain, mold, etc. v);

* The customer does not pay in full and on time for any installment or violates any obligations specified in the sales contract;

* Damage details determined not to be due to manufacturer's fault;

* Damage and repair of any previous part related to the warranted equipment has been disassembled and repaired by any third party not performed by TBCN SOUTH or implementation instructions.

Warranty scope : The warranty does not include exchanging a new machine, the manufacturer only repairs or replaces damaged components. In case the warranty is not valid as prescribed, the manufacturer can still repair or fix damage for the customer, but the customer must bear all costs incurred for repair or replacement. including transportation and travel costs.

* In case of any incident related to the manufacturer, the customer must maintain the scene and notify the manufacturer in writing so that the company can send staff to inspect and determine the cause of the damage and take corrective measures. However, if after conducting the inspection, damaged elements are discovered that are not within the scope of the warranty, the customer must bear all repair costs, including travel costs for the manufacturer's staff as prescribed determined in this article.